Anar
How can we help?
Answers to common questions, and a real person when you need one.
Email our team
hello@karamahcollective.com
We usually reply within 1–2 business days.
Frequently asked questions
I didn't get my sign-in code+
Check that your country code and number are right, wait a minute, then tap resend. Codes are sent by SMS, so make sure you have signal. If it still doesn't arrive, email us with your number and country and we'll take a look.
A place has the wrong hours, halal status or location+
Open the place in Anar and tap Suggest edit. Our team reviews every change. If a place has closed for good, choose Permanently closed on the same screen.
A place is missing from the map+
Use Suggest a place on the map and fill in what you know. You can also share an Instagram reel or TikTok to Anar from the share sheet and add the place from there.
I shared a reel but it isn't showing on the place+
Reels and TikToks shared to a place are reviewed by our team before they appear, to keep the map helpful and safe. This usually takes a day or two.
How do I report someone or something inappropriate?+
On a person's profile, tap the ••• menu and choose Report or Block. Reports are private and go straight to our moderation team. For a review or photo, email us a screenshot or the place name and we'll review it quickly.
Why does Anar ask for my location?+
To show halal places near you, prayer times and the Qibla direction. Anar only uses your location while the app is open, and you can turn it off in your iPhone settings at any time.
How do I delete my account?+
Open your profile settings in Anar and tap Delete Account at the bottom, then confirm. This removes your profile and personal data. If you can't sign in, email us from the address or number on your account and we'll delete it for you within 30 days.